Connecting to the bank account can take up to 5 minutes.
Synchronizing banking transactions can take up to 4 hours.
If the connection or the synchronization takes longer than this or does not work, it’s important to flag this using these steps:
My Finances tab/Financial Institution section/Edit/Report a problem.
Select:
- The bank for which the problem occurred
- The nature of the problem
You can also write a message if needed.
For any other question, contact us at info@kaira.ai or by use Contact us in the app’s My Profile section.